Service you can see and verify
BM runs every contract on its own digital operations platform. You do not need to install or learn anything: you simply get faster response, complete records and reports you can trust.
Your network, watched around the clock
Our operations centre follows your sites day and night: alarms by severity, site status, regional KPIs and open faults, all in one view. When something goes down, the nearest team is already on its way.
Live · 24/7
Illustrative view of a network operations dashboard
How our platform benefits your sites
Built for telecom and power field operations, and included in every BM contract at no extra cost.
Live visibility of your sites
We know where every team is and which of your sites they have visited today, so a status question gets an answer in minutes, not a round of phone calls.
Faster response to faults
Faults are logged, prioritised against your SLA and assigned to the nearest available team, then tracked until the site is restored.
Every visit recorded, even off-grid
Work done at remote sites without mobile coverage is still captured and synced, so no visit goes unrecorded on your network.
Spares where they are needed
Stock across our regional warehouses is visible in one place, so the right part reaches your site without waiting on procurement.
Reports you can rely on
Close-out reports with photos and root cause, and monthly KPI reviews drawn from the same records our teams use every day.
Your data handled securely
Our information security is certified to ISO 27001:2022, and access to client and site data is controlled by role.
Measured performance, every month
We report against agreed SLAs and KPIs on every managed services contract. These are the standards we hold ourselves to.
LTI-free man-hours, under an ISO 45001:2018 certified OH&S management system.
Job close-out reports with photos, root-cause analysis on repeat faults, and a monthly KPI review with the client.
How it shows up on your contract
Short articles on what live visibility, material control and a stable workforce change for network owners.
Let’s build reliable infrastructure together!
We welcome the opportunity to discuss your engineering challenges, infrastructure requirements and long-term operational support across the Kingdom of Saudi Arabia.