When a network owner hands hundreds of sites to a maintenance contractor, the contract sets targets for availability, preventive maintenance and response time. Whether those targets are met depends on something the contract rarely describes: how well the contractor can see its own operation. A contractor that cannot say where its teams are, or which sites were actually visited, will struggle to respond quickly and will struggle even more to report honestly.
Answers in minutes, not phone calls
BM runs its field operation on its own digital platform. Every team and every visit is visible to our supervisors in real time. When you ask about the status of a site, a fault or a planned visit, the answer comes from live records rather than from a round of calls to the field. That shortens escalations and keeps your operations centre informed.
Faster response to faults
Faults are logged, prioritised against your SLA and assigned to the nearest available team. Because the team’s location and workload are already known, dispatch takes less time, and the fault is tracked until the site is restored. Our managed services targets are fault resolution in under 4 hours for urban sites and under 8 hours for remote sites.
Remote sites are not blind spots
Many telecom and power sites in the Kingdom have weak or no mobile coverage. Work carried out at those sites is still captured on the technician’s phone and synchronised when a signal returns. For you, this means the record of your network is complete, including the sites that are hardest to reach.
Reports built from real records
The monthly KPI report is only as good as the data behind it. Our close-out reports, with photographs and root cause, come from the same records our teams create on site. Repeat faults are visible across months, which allows a root-cause discussion instead of another identical repair.
Safety for teams in remote areas
Field teams can raise an emergency alert from their phone at any site. A safe team is a team that keeps working on your network, and it reflects the same discipline behind our 2 million LTI-free man-hours.
Live visibility is not a product we sell. It is part of how BM delivers managed services, and it is included in every contract.